What value does the Technology Department have within Numis?
Only a few years ago companies used to talk about a Technology team aligning to the business strategy. This implied that the business always set direction and Technology swept along afterwards trying to help where they could. This concept has fundamentally flipped and Technology, rather than being an afterthought, are now the enabler and not the passenger on this journey. In fact the Technology Department at Numis are increasingly first to the table when a new business opportunity is considered or an existing team or process needs to be optimised.
It’s not just shiny new projects that get the attention of the Technology team. A lot of what Numis put in place only a few years ago is being challenged and changing beyond recognition. Technology and regulation are the main external drivers changing the game and moving the goal posts to a completely different pitch. The Technology team are driving innovation and helping teams see what the ‘art of the possible’ looks like by trialling new software and showing how technology can drive increased revenue opportunities, improve key processes, save money and optimise energy consumption. As some of the core functions of an investment bank become increasingly commoditised we need to make sure we are focusing on the right things to add value to the Numis business model. What will we develop in house? What will we outsource? What technology solution is right for the job? How can we leverage technology to work more collaboratively across the organisation for ourselves and ultimately our clients? How can we improve operational resilience so that we are more robust.
Customer experience is now key to the success or failure of organisations. Projects that focus on improving customer experience get a higher priority at Numis together with regulatory and Information Security projects which are key as well. We add real value by working with the different business areas to prioritise investment spent across mandatory and discretionary projects and ensure we track the business case and realise the benefits.
What are the people like in your department and what do they do?